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Owned and operated by Solace Patio LLC, our team is ready to help you design the perfect outdoor retreat.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your pergola, grill, or fire pit ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model?
We are happy to help with exchanges within our return window. Contact our team with your order number and the item you would like instead, and we will walk you through the steps.
How do I choose between a pergola and a gazebo?
Pergolas offer an open-air structure with partial shade, making them ideal for vine coverage or string lights. Gazebos provide a fully covered retreat with more protection from sun and rain, perfect for dedicated lounging or dining areas.
What materials are your outdoor kitchens and grills made from?
Our outdoor kitchens and grills feature stainless steel components and weather-resistant construction designed to withstand the elements. Each product page includes detailed material specifications so you can find the right match for your patio or backyard.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to answer every inquiry within one business day so your project stays on track.
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Your personal and payment information is protected with industry-standard encryption at every step.
Crafted for the Outdoors
Every pergola, grill, and fire pit is built with weather-resistant materials designed to last season after season.
30-Day Returns
If a product is not the right fit for your space, our return process is simple and backed by our Return Policy.
